Shipping policy
SHIPPING POLICY
Last updated: August 31, 2026
KATHY ROSS JEWELRY ships orders from Thessaloniki, Greece.
Each order is carefully prepared and packaged before shipment.
PROCESSING TIME
Our jewelry is handcrafted, and certain pieces may be made after an order is placed.
Depending on the product, order processing normally takes approximately:
5 business days to 2 weeks
The estimated processing period begins after successful payment confirmation.
If an unusually longer production time applies to a particular product, this will be communicated where possible.
SHIPPING CARRIERS
Orders are shipped using tracked courier services, including TNT / FedEx or another appropriate shipping provider depending on destination and availability.
Available shipping methods and applicable shipping charges will be displayed during checkout.
ESTIMATED DELIVERY TIMES
After your order has been processed and dispatched, estimated transit times are generally:
Greece:
1–2 business days
European Union / Europe:
3–5 business days
United States:
4–6 business days
Canada:
4–6 business days
Australia:
4–6 business days
Other international destinations:
Approximately 4–6 business days, depending on destination and courier service.
These are estimated transit times and are not guaranteed delivery dates.
TRACKING
Where tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.
INTERNATIONAL ORDERS, CUSTOMS AND DUTIES
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where such charges are not collected during checkout, they may be payable by the recipient upon import.
Any applicable duties, taxes or customs charges are determined by the authorities of the destination country and are outside our direct control.
Where Shopify Markets or checkout calculates and collects duties or taxes in advance, the applicable amount will be displayed before payment.
DELIVERY DELAYS
We will always do our best to ensure that your order reaches you as quickly as possible.
However, shipping delays may occasionally occur due to:
• Courier delays
• Customs clearance
• Weather conditions
• Public holidays
• High-volume periods
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control
If your shipment appears to be significantly delayed, please contact us at:
info@kathyrossjewelry.shop
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us immediately if you notice an error in your delivery information.
Once an order has been dispatched, we may not be able to change the shipping address.
LOST OR DAMAGED SHIPMENTS
If your package arrives damaged, or if you believe it has been lost in transit, contact us as soon as possible at:
info@kathyrossjewelry.shop
Please provide your order number and any relevant information or photographs so that we can investigate the issue with the shipping carrier.
RETURNS
Shipping arrangements relating to returns are described in our Return & Refund Policy.
CONTACT
KATHY ROSS JEWELRY
65 Eleftheriou Venizelou Street
54631 Thessaloniki
Greece
Email: info@kathyrossjewelry.shop
Phone: +30 697 334 4588