Refund policy
RETURN & REFUND POLICY
Last updated: August 31, 2026
At KATHY ROSS JEWELRY, we want you to be happy with your purchase. Please read our return and refund conditions carefully.
30-DAY RETURN POLICY
We offer a 30-day return period. This means that you may request a return within 30 days from the date you receive your order.
To be eligible for a return, the item must:
• Be in the same condition in which it was received
• Be unworn and unused
• Include any original tags, where applicable
• Be returned in its original packaging
• Be accompanied by the receipt or other proof of purchase
To request a return, please contact us first at:
info@kathyrossjewelry.shop
Returns must be approved before they are sent back. Items returned without first requesting a return may not be accepted.
Approved returns should be sent to:
KATHY ROSS JEWELRY
65 Eleftheriou Venizelou Street
54631 Thessaloniki
Greece
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.
We strongly recommend using a tracked shipping service. KATHY ROSS JEWELRY cannot be responsible for return packages that are lost before reaching us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at:
info@kathyrossjewelry.shop
Please include your order number and, where possible, photographs showing the problem.
We will review the issue and arrange an appropriate solution.
Where required by applicable consumer law, defective or non-conforming products will be repaired, replaced, refunded or otherwise remedied without additional cost to the customer.
PERSONALIZED AND CUSTOM-MADE ITEMS
Products made according to a customer's specific individual specifications or products that are clearly personalized may not be eligible for return due to a change of mind.
This does not affect your rights if the item is defective, damaged, incorrect or where applicable law provides otherwise.
Please contact us before ordering if you are unsure whether a particular item falls within this category.
HYGIENE-SENSITIVE PRODUCTS
Where applicable, sealed products that are not suitable for return for health or hygiene reasons may not be eligible for return after the seal has been removed, where permitted by applicable law.
This does not affect your statutory rights in relation to defective, damaged or incorrect products.
SALE ITEMS
Discounted or sale products remain subject to this Return & Refund Policy and applicable consumer law unless a specific legal exception applies.
GIFT CARDS
Gift cards are non-refundable and cannot normally be exchanged for cash, except where required by applicable law.
EXCHANGES
If you would like a different product, please contact us.
The easiest way to exchange an eligible item is generally to return the original item and, once the return has been accepted, place a separate order for the new product.
EUROPEAN UNION — RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you have the statutory right to withdraw from an online purchase within 14 days from the day on which you receive the goods, without having to provide a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, contact us at:
info@kathyrossjewelry.shop
You are responsible for the direct cost of returning the goods when exercising your statutory right of withdrawal, unless we agree otherwise or applicable law requires us to bear that cost.
Products made according to the consumer's specifications or clearly personalized products may be excluded from the statutory right of withdrawal where permitted by law.
Nothing in this policy limits any mandatory rights that consumers have under European Union or national consumer protection law.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
For approved returns under our voluntary 30-day return policy, refunds will normally be issued to your original payment method within 10 business days after inspection.
Your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
Where the statutory EU right of withdrawal applies, refunds will be processed in accordance with applicable law, including reimbursement of the standard original delivery cost where legally required.
We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
If more than 15 business days have passed after we confirm that your refund has been issued, please contact:
info@kathyrossjewelry.shop
CONTACT
For questions regarding returns, exchanges or refunds:
KATHY ROSS JEWELRY
65 Eleftheriou Venizelou Street
54631 Thessaloniki
Greece
Email: info@kathyrossjewelry.shop
Phone: +30 697 334 4588